runicwin Privacy Policy

About This Policy

runicwin ("we", "our") is a trusted platform for online casino and betting services in Bangladesh. This privacy policy describes what information is collected when you use the runicwin website (https://runicwin.cam) and its related services, how that information is used, and how it is kept secure.

By using this site, you are considered to have accepted the terms of this privacy policy. You are always encouraged to read this policy carefully. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies only to users of the runicwin platform and has been prepared with the users of Bangladesh specifically in mind.

Scope of Applicability

This privacy policy applies to the following:

• All individuals who visit the runicwin website
• Registered members and active account holders
• Users who play any game, place bets, or carry out transactions
• Any person who contacts customer support

This policy does not apply to third-party websites or services. runicwin is not responsible for the privacy practices of any other website.

Personally Identifiable Information

The following types of personal information may be collected when registering an account or using services on runicwin:

• Basic identity information: Full name, date of birth, nationality
• Contact information: Email address, mobile number
• Address information: Residential or current address
• Identity verification documents: National ID card or passport details (where applicable)
• Financial information: bKash, Nagad, Rocket, or Upay account details (to complete transactions)

Please note that we never store your full payment PIN or password.

Automatically Collected Information

Some information is collected automatically when you use our platform:

• Device information: IP address, device type, operating system, browser version
• Usage information: Pages visited, session duration, click patterns
• Location information: General geographic location (based on IP address)
• Cookies and tracking data: Session cookies, preference cookies
• Transaction history: Records of deposits, withdrawals, and gaming activity

Information Received from Third Parties

In some cases we may also receive information from third parties:

• Transaction confirmation information from payment providers (bKash, Nagad, Rocket, Upay)
• Information received from identity verification services
• Risk assessment information received from fraud prevention services

Primary Purposes

runicwin uses collected information for the following purposes:

1. Account management: Registration, login verification, and ensuring account security
2. Service delivery: Personalising the gaming experience and improving service quality
3. Financial transactions: Processing deposits and withdrawals and maintaining transaction records
4. Customer support: Resolving queries and complaints, and providing assistance via 24/7 live chat
5. Security: Preventing fraud, money laundering, and other illegal activities
6. Legal obligations: Complying with applicable laws and regulations
7. Communication: Sending important updates, bonus information, and service-related notifications

Analysis and Improvement

We analyse user behaviour to improve the experience on our platform. Personal information used in this analysis is anonymised as much as possible. Purposes include:

• Testing new games and features
• Monitoring website performance
• Arranging content according to user preferences
• Monitoring at-risk behaviour to ensure responsible gaming

Information Sharing Policy

runicwin does not sell or rent your personal information to third parties. However, limited information may be shared in certain specific circumstances:

• Payment processors: Only the information necessary to complete transactions with bKash, Nagad, Rocket, and Upay
• Technology service providers: Partners providing website hosting, data storage, and security services
• Game providers: Limited information for game operation with providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe
• Law enforcement agencies: Disclosure of relevant information due to court orders or legal obligations
• Fraud prevention: Limited information to screening services to ensure account security

All agreements with third parties include confidentiality provisions.

International Data Transfers

In some cases your information may be stored or processed outside Bangladesh. In such cases we ensure that:

• The receiving party follows adequate security measures
• International data protection standards are followed
• Data transfers are secured via SSL encryption

Security Measures

runicwin adopts industry-standard technical and organisational measures to protect your information:

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption
• Two-factor authentication: An additional security layer for account access
• Firewall protection: Advanced firewall to prevent unauthorised access
• Regular security audits: Periodic security reviews to identify potential risks
• Restricted access: Only authorised staff can access the relevant information
• Encrypted database: Stored information is kept in encrypted form

Please note, however, that no method on the internet is 100% secure. While we strive to provide the highest level of protection, a complete guarantee against security breaches cannot be given.

Data Retention Period

We retain your information only for as long as necessary:

• Active accounts: All information is retained for as long as the account remains active
• Closed accounts: Certain information is retained for a defined period after account closure due to legal and regulatory obligations
• Transaction records: Financial transaction information is retained for the long term
• Communication records: Customer service communications are retained for a defined period

Once the required period has ended, information is securely deleted or anonymised.

Use of Cookies

Cookies are used on the runicwin website. Cookies are small text files stored on your device that the website places in your browser. We use the following types of cookies:

• Essential cookies: Required for the core functionality of the website — maintaining login sessions, verifying security
• Functional cookies: To remember your preferences (language, layout)
• Analytics cookies: Collecting anonymous statistics to understand how the site is used
• Performance cookies: To improve page loading and overall experience

You can control or disable cookies through your browser settings. However, disabling certain cookies may limit some functionality of the site.

Your Rights Regarding Your Information

You have the following rights with respect to your personal information:

• Right of access: The right to know what information we hold about you
• Right to rectification: The right to request correction of inaccurate or incomplete information
• Right to erasure: The right to request deletion of your information in certain circumstances
• Right to restrict processing: The right to request that the use of your information be limited for specific purposes
• Right to portability: The right to receive your information in a structured and common format
• Right to object: The right to object to the processing of your information for specific purposes

To exercise these rights, please contact our customer support. In some cases it may not be possible to delete information due to legal obligations.

Your Responsibilities for Account Security

You also have some responsibilities to protect the security of your account:

• Use a strong and unique password and change it regularly
• Do not share your login details with anyone
• If you notice any suspicious activity, inform us immediately
• Be careful when using your account on public devices or networks
• Log out properly after using your account

Age Verification & Minor Protection

runicwin is for users aged 21 and above only. We do not intentionally collect information from or provide services to minors.

If we become aware that information has been collected from a minor, we will:

• Immediately close the relevant account
• Delete the collected information
• Take the necessary steps to cancel any transactions if applicable

If you believe a minor is using our services, please contact us at [email protected].

Policy Changes

runicwin may update this privacy policy from time to time. If there are any significant changes:

• A prominent notice will be posted on the website
• Registered users will be notified by email
• The date of the change will be updated on this page

If you continue using the site after any changes, you will be considered to have accepted the new policy. Your consent may be sought before important changes take effect.