runicwin's commitment to responsible gaming
runicwin believes that enjoyable online gaming should always be safe and controlled. We stand by the mental and financial well-being of every player.
The 6 pillars of responsible gaming
Deposit Limit
Set a maximum cap on your daily, weekly, or monthly deposits yourself. This limit can be activated at any time from your account settings. Once set, reducing the limit takes effect immediately, while increasing it requires a 7-day waiting period.
Session Time-Out
Take advantage of automatic session ending after a set period of time. You can choose any session limit from 30 minutes to 8 hours. This will remind you that gaming is entertainment, not a livelihood.
Self-Exclusion
If you feel gaming is getting out of control, close your account temporarily or permanently. You can choose 7 days, 1 month, 6 months, or permanent exclusion. Once this option is activated, the account cannot be reopened without support.
Reality Check
You will receive a reminder at set intervals showing how long you have been playing in a session. This message will keep you aware and help you decide whether it is time to take a break.
Loss Limit
Take advantage of the ability to stop placing bets after a set amount of loss. This tool is especially effective at protecting against financial harm. Set daily or weekly loss limits separately.
24/7 Support
Contact our Bengali live chat support at any time, day or night. Our specialist team is always ready to talk about gaming-related concerns. Complete confidentiality is guaranteed.
Healthy gaming habits
Responsible gaming means seeing gaming as a form of entertainment, not a solution to financial problems. The habits below will help you play within limits and with enjoyment.
- Set a fixed budget before playing and never go beyond that budget.
- Do not think of gaming as a way to repay debts or earn money.
- Avoid placing bets when you are under stress, anxious, or angry.
- Take breaks during each session — get up at least once an hour and drink some water.
- Plan quality time with family and friends in advance.
- If you lose, do not place more bets in an attempt to recover your losses.
- Set a winning target — stop playing once you reach that target.
Recognise the signs of a problem
Stay alert
If any of the following signs appear, stop playing and seek help:
- You are repeatedly spending more than the budget set aside for gaming.
- You are thinking about placing bets during family or work time.
- You are placing more bets to try to recover money you have lost.
- You are taking on debt or dipping into savings to fund gaming.
- You have tried to cut down on gaming but have been unable to.
- You are having conflicts with family over gaming or keeping it secret from them.
The appearance of these signs does not mean weakness — they are warning signals. Reach out to our 24/7 live chat or email us at [email protected]. Our team will help you take the right steps without any judgment.
Control tools in your hands
At runicwin, every player can manage their own account themselves. There is no shame or hesitation in using our tools — they are built for your protection.
Deposit Limit
Set your preferred maximum limit starting from ৳300 per day. Changes can be made at any time in settings.
Bet Limit
Set a maximum amount per single bet so that one bet does not result in a large loss.
Cooling-Off Period
Take a temporary break from 1 day up to 42 days. Logging into your account is not possible during this time.
Permanent Closure
If you want to stop playing entirely, your account can be permanently deactivated. Support will assist you through this process.
How to activate self-exclusion
To activate self-exclusion, let us know directly via live chat or email us at [email protected]. As soon as we receive your request, your account will be deactivated and all promotional messages will be stopped.
Even after your self-exclusion period ends, we follow a review process to ensure your complete safety.
How to get support
If you are facing any problems related to gaming, do not face them alone. runicwin's support team is ready to listen to you in Bengali, 24 hours a day, 7 days a week. We help with complete confidentiality and without any judgment.
Click the live chat button from any page on the site. A Bengali-speaking representative will respond immediately.
Write about your situation and send it to [email protected]. We will reply as soon as possible.
Mental health and financial protection
Online gaming is a recreational activity. But if it starts to affect your daily life, family relationships, or financial situation, stop and seek help.
Remember, there is no guarantee of winning. Casino and betting games carry full risk — only wager what you can afford to lose.
If you feel a family member has a problem, talk to us as well. We can provide the right guidance.
Protection of minors
runicwin strictly does not allow anyone under 21 to open an account or play. Parents and guardians should take certain steps to prevent younger members from accessing gaming sites.
- Use parental control software on your computer or phone.
- Set filters in your browser to block betting websites.
- Never share your account password or login details with children or teenagers.
- Always log out of your account when it is not in use.
- Have open conversations with family members about the risks of online gaming.
Keep your family safe
If your child or any family member is having problems related to gaming, contact us. We are always ready to help.
Enjoy safely
Follow the responsible gaming rules and enjoy your favourite games at runicwin.